Data Protection, Cookie & Privacy Policy
At Mel’s Travel, we respect and protect your privacy. This policy explains how we collect, use, and safeguard your personal information, as well as how we use cookies on our website. By using our website, you agree to the terms outlined in this policy.
1. Data Protection
We are committed to complying with the UK General Data Protection Regulation (GDPR) and other relevant data protection laws.
What Information Do We Collect?
- Name, address, and contact details (email, phone number).
- Travel preferences, booking details, and payment information.
- Communication records, such as inquiries or feedback.
How Do We Use Your Information?
- To process holiday bookings and provide travel-related services.
- To communicate with you about your inquiries, bookings, or offers.
- For legal and administrative purposes, including fraud prevention.
How Do We Protect Your Information?
- We use secure systems to store your data and restrict access to authorised personnel only.
- Payment details are processed securely using PCI DSS-compliant methods.
- We regularly review and update our data protection measures.
2. Cookies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience by remembering your preferences and tracking website usage.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality, such as enabling you to book a holiday.
- Analytical Cookies: Help us analyse how visitors use our site to improve performance.
- Marketing Cookies: Track your preferences to deliver relevant ads and offers.
Managing Cookies:
You can adjust your browser settings to block or delete cookies. Please note that disabling cookies may impact website functionality.
3. Privacy Policy
How Do We Share Your Information?
We do not sell your personal information. We may share it with:
- Trusted travel partners (e.g., airlines, hotels) to facilitate bookings.
- Service providers who assist with our website operations and marketing.
- Legal authorities if required by law.
Your Rights:
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.
4. Contact Us
If you have any questions or concerns about this policy or your data, please contact us:
Mel’s Travel
contact@mels-travel.co.uk
We are committed to safeguarding your privacy and ensuring your travel experience with us is both safe and enjoyable.